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5 Tips for better Email Collaboration

Peter Jacobs

Email will not be going away soon. No matter how much the experts talk about email's demise, being broken, and needing to be replaced by chat. The way we process email in teams like support, sales, or HR, for instance, has changed already. With that in mind, here are five tips to improve team email collaboration.

1. Multiple recipients, use fewer questions.

If you send an email to more than just one person and you depend on their answers to continue your work you better keep it short. Every question is an opportunity for the reader to get distracted. Keep the list short and prfioritize the questions most important.

2. Use if/then scenarios if possible.

Rather than simply asking a question that has multiple alternate answers, help the reader out by adding possible follow-up actions. So rather than asking, “is the bill paid?” it can be helpful to add "if not, can you schedule it for next week's payout?”

3. Agree on a static set of tags/labels

If you have to collaborate on email you’re most likely to have a system of tags or labels set up to structure your process. Make sure the whole team uses one set of agreed-upon tags/labels, or every team member will add their own, and confinement is all over.

4. Use EOM and NRN

A lot of email correspondence is only meant to inform. Try using EOM, which refers to End of Message. This means the recipient doesn't have to open the email since all the content is right in the subject line. Or use NRN: No reply necessary (everyone’s favourite!)

5. Delegate, Don't Forward

When you need to pass along an email to a team member, it's easy to hit the forward button. But if you do, you're still on the hook. Better forward the message and add a short task/description, so the receiver knows what you expect.

Email doesn't need to be painful and frustrating. Follow these tips, and you'll get more out of your team's email productivity. Hunger for more? Check out RogerRoger: easy team inbox and task management built with collaboration in mind.